The Opportunity:
We are currently recruiting for an exciting internal opportunity, of which we are looking for a current employee to take the next step in their journey at EU Automation, in the role of Order Fulfilment Manager reporting to the General Manager of EMEA. This opportunity is initially a 6 month secondment, with the opportunity for the role to become permanent following a successful secondment. Please note that this role is full time and office based at our Stafford office.
Responsibilities of a Order Fulfilment Manager include:
- Leading, coaching and developing the Order Fulfilment Team Leaders, strengthening leadership capability and ensuring they effectively manage and develop their own teams.
- Building a high performance culture by setting clear expectations, promoting accountability and holding Team Leaders to account for KPIs, team performance and service standards.
- Owning the overall operational performance of the Order Fulfilment function, including delivery performance, on time deliveries, late jobs, returns and other agreed KPIs.
- Monitoring and analysing performance data, identifying trends, risks and opportunities, and presenting departmental performance and improvement plans to the General Manager.
- Leading continuous improvement initiatives, working with the Development Team to identify automation opportunities and embed more efficient ways of working.
- Acting as the senior escalation point for any significant customer, supplier or departmental issues.
- Maintaining strong working relationships with all departments within the business.
- Ensuring compliance with company procedures, quality standards and all relevant legislative requirements.
Requirements of a Order Fulfilment Manager include:
- 12 months' experience managing a team.
- A minimum of six months’ experience in any operational role at EUA
- Strong leadership, coaching and people development skills.
- Excellent organisational, planning and prioritisation skills
- Excellent communication and stakeholder management skills, with the ability to influence, challenge and support leaders to achieve departmental objectives
- Strong commercial awareness, balancing operational efficiency, customer service and business performance
- High level of computer literacy, including spreadsheets, reporting tools and operational systems
- Ability to adapt to change and lead others through organisational change
- Ability to build strong relationships across all business functions
Recruitment process:
Face to face interviews are expected to take place between Tuesday 24th November, and Friday 27th November, with the successful applicant beginning the role on 4th January 2027.